Customer Service Attendant - Premium Shopping Mall Experience

Join the dynamic team at Pacific Place Jakarta, one of Indonesia’s most prestigious shopping destinations, as a Customer Service Attendant. In this role, you will be the face of our brand, delivering exceptional service to our high-end clientele while ensuring a seamless shopping experience. Located in the bustling heart of Jakarta Selatan, our mall offers a unique blend of luxury, entertainment, and dining, making it the perfect place to showcase your customer service skills.

As a Customer Service Attendant at Pacific Place Jakarta, you will interact with a diverse range of customers, providing assistance with inquiries, directing shoppers to various stores, and resolving any issues that may arise. You will be responsible for maintaining the highest standards of customer satisfaction, ensuring that every visit to our mall is memorable. With your excellent communication skills and a keen eye for detail, you will play a crucial role in enhancing our customers' shopping experience.

This is an exciting opportunity to be part of a team that values innovation, excellence, and customer-centricity. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we invite you to join us and help shape the future of retail excellence at Pacific Place Jakarta.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to high-end clientele, ensuring a seamless shopping experience.
• Assist customers with inquiries, directing them to various stores and services within the mall.
• Resolve customer complaints and issues promptly and professionally.
• Maintain a clean and organized work area, ensuring a pleasant environment for customers.
• Promote mall events, sales, and special offers to enhance customer engagement.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Continuously seek opportunities to improve customer service and shopping experience.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Familiarity with basic computer software and point-of-sale systems.
• Ability to lift and carry up to 20 pounds.
• Fluent in both English and Indonesian.

🛠️ Keahlian

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